The NEW Research Computing web site is at http://rc.dfci.harvard.edu
Look for all future changes and additions on the new site.
You can use the Partners helpdesk phone line to report anything that is broken, whether it's your Mac, one of our servers, or a piece of software.
If what you are calling about is not an emergency, or you are calling about other DFCI Research Computing services, please submit a web ticket through the Partners Online Help Desk page.
Keep the request simple -- the web page is not designed for detailed explanations. If we need further clarification or if the request is complex, one of our staff will get back in touch with you. Please indicate how and when we can reach you. We are actively investigating alternative methods for you to request service, but for now, this is a viable way for us to all know what's been requested.
Here is how you can help ensure your requests reach our ears:
If you call the Help Desk (617 632-3399)
Be certain you identify yourself as being in DFCI Research. Do this even if you are not part of the research community. Saying you are will ensure that your help request goes to our queue of issues.
If you submit a help request over the web
Be sure to put the following text at the top of the "Issue Details" field:
[DFCI RESEARCH COMPUTING]
If you'd like to send us an email
For any question or issue that doesn't lend itself to a Help Desk call,
you can always send us email at email@example.com.