Institute-Wide Services

1. Storage ­ Individual, Lab, Groups
2. Enterprise Backup/Restore for RC and Lab Servers­ Legato Networker
3. Database hosting -- MySQL, PostgrSQL, Oracle
4. Web Site Hosting
5. Utility services
   
   1. Web file sharing
   2. Secure file transfer via BDS
   3. SSH Gateway
   4. Listserv mailing lists
   5. Ticket-tracking with TRAC
6. Shared software licenses.
   
   1. GCG
   2. VectorNTI
   3. Sequencher
   4. DNA-Star
   5. Endnote/Endlink
7. PC/Mac Support
   
   1. PC/Mac purchase consultation
   2. Mac Installation/backup/support
   3. Non-standard PC support
   4. Free Anti-virus software installation
8. PDA (iPhone,Blackberry,Palm) support
9. Research Computing Web Site
10. Computer liaisons mailing list
11. Computational servers and test staging
12. Linux support
13. Disaster recovery support

Lab/Group-specific

1. System Management
   
   1. Direct Management
   2. Co-management
   3. Security and configuration management
2. Hiring Consultation and Interviewing
3. Server purchase consultation
4. Lab instrument integration services and placement consultation
5. Blum Van support

Relationships with Partners IS

1. Assist users/labs with Partners processes
2. Obtain Partners Services for DFCI Users
   
   1. Large quota mail server
   2. Security/virus issues/resolution
   3. VDMZ entry support
   4. Firewall Exceptions