Getting Help From Research Computing

You can use the Partners helpdesk phone line to report anything that is broken, whether it's your Mac, one of our servers, or a piece of software.    

If what you are calling about is not an emergency, or you are calling about other DFCI Research Computing services, please submit a web ticket through the Partners Online Help Desk page.

Keep the request simple -- the web page is not designed for detailed explanations. If we need further clarification or if the request is complex, one of our staff will get back in touch with you.  Please indicate how and when we can reach you.   We are actively investigating alternative methods for you to request service, but for now, this is a viable way for us to all know what's been requested.

Harvard Technology Products sales shutting down 10/31

On Wednesday, October 1, Harvard announced to their community that they will be exiting the retail sales and services business and will be shutting down operations of Technology Products & Services on October 31, 2014.  For the past 25 years, we have depended upon TPS as the primary source for purchasing Macs, iPads, PC's and academic software. 

Quotas to be instituted for data management on Research Computing Isilon storage cluster

The primary purpose of the Isilon cluster is to serve as the analysis target for our HPC compute cluster.   DFCI-RC now manages a petyabyte-scale storage server for distribution of analysis results, and 6 250 terabyte-scale servers for lab data and data mirroring.

As part of DFCI Research Computing's plan to provide appropriate storage for user data, we are implementing a quota system on our Isilon storage cluster.  

Partners Email Work, this weekend (8/1 - 8/2)

We received the following notice from John Grieco at Partners about email work that will have some (unknown) affect on email this weekend

bigzfs status

We have a purchase order out to Thinkmate for a new drive shelf into which to move 45 drives.
We expect it to be ready on Monday -- someone from staff will go to Walpole to pick it up.

In addition, Aberdeen, the vendor of the server, is sending us an additional empty shelf.
We are waiting for a tracking number.   

It will probably be late Monday or early Tuesday before
the server is available again.

The underlying file system, ZFS, is very robust and resiliant.
We don't expect any data loss.

CLC Cancer Research WorkBench Hands On Tutorial -- May 13

We would like to invite you to a training workshop for QIAGEN's new software product "CLC Cancer Research Workbench“. CLC Cancer Research Workbench is a comprehensive, user‐friendly, and customizable cancer‐focused bioinformatics solution to support scientist and clinicians in the analysis of Next-generation Sequencing data and biomarker identification.

Critical Patch for Internet Explorer Versions 6 through 11

A Microsoft patch has been developed to fix a critical vulnerability in Internet Explorer.
This security update is rated Critical for Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Internet Explorer 9, Internet Explorer 10, and Internet Explorer 11 on affected Windows clients,
This security update is rated Moderate for Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Internet Explorer 9, Internet Explorer 10, and Internet Explorer 11 on affected Windows servers.

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